Every second in 2021, Safaricom processed 300 overdraft requests to bail out its subscribers, according to its Business Sustainability Report released yesterday
Overall, transactions stood at 787 million in the period, up from 392million in 2020, a growth of almost 100 per cent.
In the year, the value of repayment stood at Sh345.7 billion, with the rate of repayment versus disbursal at 98.4 per cent meaning users rarely defaulted their loans on the service.
“The traction that the facility had since its launch has continued through the period with strong growth in both the number of customers and volume of disbursements,” says the firm in its report.
Safaricom’s other lending facilities include M-shwari and KCB-Mpesa launched in 2013 and 2015 respectively.
Fuliza was launched in 2019 but its low interest rates seems to have propelled its growth.
The overdraft facility allows customers to complete M-Pesa transactions when they have insufficient funds.
The debt is recovered from M-Pesa balances automatically, but subscribers who do not settle their overdrafts within 30 days are barred from using their unused credit limit until they pay the outstanding amount.
Safaricom charges Fuliza customers a one-off 1.083 per cent interest and a daily administrative fee that depends on the outstanding balance.
The default rate for Fuliza overdraft is usually low since the debt is recovered instantly when the customer’s M-Pesa wallet receives money.
The Fuliza fee starts from Sh2 daily for Sh100 overdraft and goes up to Sh30 per day for Sh2,500 and above.
The increased reliance on the service, saw Fuliza’s revenue overtake that of the other two lending facilities in 2021.